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Home
Contact Us
About Us
Industries & Products
Bar
Bowling Alley
Casino
Clubs
Gym
Restaurant
Retail
Cannabis Dispensary
Chain / Corporate
HOPR Beer Tower
Bar Game Shows
Amurco Music
bugs
Home
bugs
Bug Report
Bug Report
Please complete all applicable fields before submitting
Venue Information
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Venue Name
*
Venue Address
Contact Name
Contact Phone
Open Time
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Closing Time
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Are they aware that we can TeamViewer in at any time?
Yes
No
Are we allowed to stop or reboot the system?
Yes
No
Stop/Restart from
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Stop/Restart until
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Did you instruct the customer to take screenshots?
Yes
No
Are there screenshots available?
Drop a file here or click to upload
Choose File
Maximum file size: 10MB
Hardware
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Software Serial Number
Software Version
TV ID
TV Password
Hardware Type
All In One
Tower
Rack Mounted
NUC
System Zones
1 Zone
2 Zone
3 Zone
4 Zone
Other
Other
OS
Win 7 32bit
Win 7 64bit
Win 10 64bit
Win 10 Embedded
Video output to a switch?
No
Yes
Yes
Did you submit a zipped version of C:>BCM8000 _logging?
Drop a file here or click to upload
Choose File
Maximum file size: 10MB
Testing Checklist
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HDMI audio disabled?
Yes
No
EDID locked (If Possible)?
Yes
No
Windows shell locked?
Yes
No
Windows update disabled?
Yes
No
Rights checked (C:BCM8000)?
Yes
No
Sound card/Breakaway checked?
Yes
No
Driver issues checked?
Yes
No
Hardware issues checked?
Yes
No
Windows Error logs checked?
Yes
No
Microsoft codecs checked?
Yes
No
Could you duplicate the issue on another system?
Yes
No
Did you instruct the venue to keep the system online?
Yes
No
Is there any other software running on this system?
No
Yes
Yes
Does the issue occur after performing certain action(s)?
No
Yes
Yes
Which zone did the issue occur?
Zone 1
Zone 2
Zone 3
Zone 4
Song before issue
Type - Before
Audio
Video
Karaoke
Song during issue
Type - During
Audio
Video
Karaoke
Song after issue
Type - After
Audio
Video
Karaoke
Any other information that could be helpful?
reCAPTCHA
Submit
