Bug Report Bug Report Please complete all applicable fields before submitting Venue Information Venue Name * Venue Address Contact Name Contact Phone Open Time 12:00 AM12:30 AM1:00 AM1:30 AM2:00 AM2:30 AM3:00 AM3:30 AM4:00 AM4:30 AM5:00 AM5:30 AM6:00 AM6:30 AM7:00 AM7:30 AM8:00 AM8:30 AM9:00 AM9:30 AM10:00 AM10:30 AM11:00 AM11:30 AM12:00 PM12:30 PM1:00 PM1:30 PM2:00 PM2:30 PM3:00 PM3:30 PM4:00 PM4:30 PM5:00 PM5:30 PM6:00 PM6:30 PM7:00 PM7:30 PM8:00 PM8:30 PM9:00 PM9:30 PM10:00 PM10:30 PM11:00 PM11:30 PM Closing Time 12:00 AM12:30 AM1:00 AM1:30 AM2:00 AM2:30 AM3:00 AM3:30 AM4:00 AM4:30 AM5:00 AM5:30 AM6:00 AM6:30 AM7:00 AM7:30 AM8:00 AM8:30 AM9:00 AM9:30 AM10:00 AM10:30 AM11:00 AM11:30 AM12:00 PM12:30 PM1:00 PM1:30 PM2:00 PM2:30 PM3:00 PM3:30 PM4:00 PM4:30 PM5:00 PM5:30 PM6:00 PM6:30 PM7:00 PM7:30 PM8:00 PM8:30 PM9:00 PM9:30 PM10:00 PM10:30 PM11:00 PM11:30 PM Are they aware that we can TeamViewer in at any time? Yes No Are we allowed to stop or reboot the system? Yes No Stop/Restart from 12:00 AM12:30 AM1:00 AM1:30 AM2:00 AM2:30 AM3:00 AM3:30 AM4:00 AM4:30 AM5:00 AM5:30 AM6:00 AM6:30 AM7:00 AM7:30 AM8:00 AM8:30 AM9:00 AM9:30 AM10:00 AM10:30 AM11:00 AM11:30 AM12:00 PM12:30 PM1:00 PM1:30 PM2:00 PM2:30 PM3:00 PM3:30 PM4:00 PM4:30 PM5:00 PM5:30 PM6:00 PM6:30 PM7:00 PM7:30 PM8:00 PM8:30 PM9:00 PM9:30 PM10:00 PM10:30 PM11:00 PM11:30 PM Stop/Restart until 12:00 AM12:30 AM1:00 AM1:30 AM2:00 AM2:30 AM3:00 AM3:30 AM4:00 AM4:30 AM5:00 AM5:30 AM6:00 AM6:30 AM7:00 AM7:30 AM8:00 AM8:30 AM9:00 AM9:30 AM10:00 AM10:30 AM11:00 AM11:30 AM12:00 PM12:30 PM1:00 PM1:30 PM2:00 PM2:30 PM3:00 PM3:30 PM4:00 PM4:30 PM5:00 PM5:30 PM6:00 PM6:30 PM7:00 PM7:30 PM8:00 PM8:30 PM9:00 PM9:30 PM10:00 PM10:30 PM11:00 PM11:30 PM Did you instruct the customer to take screenshots? Yes No Are there screenshots available? Drop a file here or click to upload Choose File Maximum upload size: 10MB Hardware Software Serial Number Software Version TV ID TV Password Hardware Type All In One Tower Rack Mounted NUC System Zones 1 Zone 2 Zone 3 Zone 4 Zone OtherOther OS Win 7 32bit Win 7 64bit Win 10 64bit Win 10 Embedded Video output to a switch? No YesYes Did you submit a zipped version of C:>BCM8000 _logging? Drop a file here or click to upload Choose File Maximum upload size: 10MB Testing Checklist HDMI audio disabled? Yes No EDID locked (If Possible)? Yes No Windows shell locked? Yes No Windows update disabled? Yes No Rights checked (C:BCM8000)? Yes No Sound card/Breakaway checked? Yes No Driver issues checked? Yes No Hardware issues checked? Yes No Windows Error logs checked? Yes No Microsoft codecs checked? Yes No Could you duplicate the issue on another system? Yes No Did you instruct the venue to keep the system online? Yes No Is there any other software running on this system? No YesYes Does the issue occur after performing certain action(s)? No YesYes Which zone did the issue occur? Zone 1 Zone 2 Zone 3 Zone 4 Song before issue Type - Before Audio Video Karaoke Song during issue Type - During Audio Video Karaoke Song after issue Type - After Audio Video Karaoke Any other information that could be helpful? reCAPTCHA Submit
